AI phone ordering for Thai restaurants — Nabil AI
Pad thai with shrimp, green curry medium spice, swap tofu for chicken — Thai orders are all about customization, and getting those details wrong by phone means remakes and unhappy customers. Nabil AI takes those calls, captures every spice level and protein swap, and sends the order to your kitchen exactly right.
Spice-level mix-ups are the costliest phone-order mistake
A 'medium' that arrives 'extra hot' — or vice versa — means a remake, a refund, or a lost customer. On a busy takeout night, handwritten phone orders are where those mistakes happen. An AI that reads back 'green curry, medium spice, with tofu' before placing the order eliminates them.
Why Thai restaurants use Nabil AI for phone orders
Spice levels and protein swaps, confirmed every time
Nabil captures spice level (mild, medium, hot, extra hot) and protein choice for every dish, reads the full order back, and only places it once the caller confirms. No more guessing what 'a little spicy' meant.
Takeout rushes without tying up staff
Thai restaurants often run lean crews with heavy takeout volume. Nabil handles the phone so your cook stays cooking and your one front-of-house person stays packaging orders — not scribbling on a notepad with the phone wedged between ear and shoulder.
Phone orders land in the same system as online
Every phone order goes through your existing checkout, prints on your thermal printer, and appears on your Kitchen Order App. One ticket stream, one dashboard, one system — whether the order came from your website or a phone call.
What Nabil AI does for your Thai restaurant
An AI voice agent that takes phone orders through the same checkout as your website.
Answers every call
Nabil picks up your phone line and takes orders conversationally — no hold music, no missed calls, no voicemail.
Handles complex orders
Combos, modifier groups, build-your-own items, delivery zones — your full menu, handled correctly by voice.
Order accuracy
Server-side cart, read-back confirmation, and a quoted-vs-charged alarm catch mistakes before the order is placed.
Prints in your kitchen
Every phone order goes through your existing checkout — Kitchen Order App, WiFi thermal printer, one ticket stream.
Dashboard & analytics
Recording, transcript, and timeline for every call. See conversion rates, revenue, and call trends at a glance.
Multilingual
Nabil detects the caller's language and responds in kind, using your menu's translations.
Knows your regulars
Returning callers are greeted by name with their order history ready for fast reorders.
Transfers to a human
When a caller asks for a person or Nabil can't help, the call transfers to your store instantly.
How it works
Connect your phone line
Forward your existing number or get a new one. Setup takes about one business day.
Nabil takes the call
Nabil greets by your restaurant name, takes the order conversationally, and reads back every item for confirmation.
The order prints in your kitchen
Phone orders go through the same checkout as your website — Kitchen Order App, thermal printer, one dashboard.
Frequently asked questions
Can Nabil handle spice levels and protein choices?
Yes — spice levels, protein swaps, and add-ons like extra vegetables or brown rice are all captured as part of the order and read back for confirmation before it's placed.
What if a caller changes their mind mid-order?
Nabil handles changes naturally — 'actually, make that a red curry instead' works just like it would with a human. The updated order is read back for final confirmation.
How does the order get to my kitchen?
Phone orders enter the same system as your online orders — they ring on your Kitchen Order App and print to your WiFi thermal printer instantly. No separate phone-order workflow.
What does Nabil AI cost?
US$0.50 per minute (billed by the second) with a US$249.99 monthly minimum. Recordings, transcripts, and a per-call timeline are included with every call.
Ready to let Nabil answer your Thai restaurant's phone?
Every missed call is a missed order. Nabil AI picks up, takes the order, and sends it to your kitchen — so your team stays focused on cooking.