AI phone ordering for ghost kitchens & virtual restaurants — Nabil AI
Ghost kitchens don't have a front door or a host to answer the phone — but customers still want to call. Nabil AI gives your virtual brand a professional phone presence, takes orders conversationally from your menu, and sends them to your kitchen through the same system as your online orders. No receptionist, no missed calls.
No storefront means no phone — but customers still call
Customers Google your brand name and call the number. If nobody answers, they assume you're closed and order from somewhere else. Nabil gives your ghost kitchen a phone line that always answers, takes orders, and converts callers into revenue you'd otherwise lose.
Why ghost kitchens & virtual restaurants use Nabil AI for phone orders
A professional phone presence without staff
Nabil answers with your brand name, knows your full menu, and takes orders conversationally. Callers get the experience of talking to a real restaurant — because they are, just one without a dining room.
Direct orders without marketplace commissions
Every phone order goes through your own checkout at 0% commission. For a ghost kitchen already paying 25–30% to delivery apps, a direct phone channel is pure margin improvement.
One kitchen, multiple brands, one system
If you operate multiple virtual brands from one kitchen, each can have its own phone number with Nabil. Orders from all brands land on the same Kitchen Order App and dashboard.
What Nabil AI does for your ghost kitchen
An AI voice agent that takes phone orders through the same checkout as your website.
Answers every call
Nabil picks up your phone line and takes orders conversationally — no hold music, no missed calls, no voicemail.
Handles complex orders
Combos, modifier groups, build-your-own items, delivery zones — your full menu, handled correctly by voice.
Order accuracy
Server-side cart, read-back confirmation, and a quoted-vs-charged alarm catch mistakes before the order is placed.
Prints in your kitchen
Every phone order goes through your existing checkout — Kitchen Order App, WiFi thermal printer, one ticket stream.
Dashboard & analytics
Recording, transcript, and timeline for every call. See conversion rates, revenue, and call trends at a glance.
Multilingual
Nabil detects the caller's language and responds in kind, using your menu's translations.
Knows your regulars
Returning callers are greeted by name with their order history ready for fast reorders.
Transfers to a human
When a caller asks for a person or Nabil can't help, the call transfers to your store instantly.
How it works
Connect your phone line
Forward your existing number or get a new one. Setup takes about one business day.
Nabil takes the call
Nabil greets by your restaurant name, takes the order conversationally, and reads back every item for confirmation.
The order prints in your kitchen
Phone orders go through the same checkout as your website — Kitchen Order App, thermal printer, one dashboard.
Frequently asked questions
Can I have separate phone numbers for separate virtual brands?
Yes — each brand can have its own dedicated number with its own menu. Orders from all brands arrive on the same Kitchen Order App so your kitchen sees everything in one place.
Does Nabil handle delivery addresses and zone checks?
Yes — Nabil asks for the delivery address and checks it against your configured zones before placing the order. Out-of-range callers are told on the call, not after.
How do I get a phone number?
We provision a phone number for your brand as part of setup, or you can forward an existing number to Nabil. Setup takes about one business day.
What does Nabil AI cost?
US$0.50 per minute (billed by the second) with a US$249.99 monthly minimum. Recordings, transcripts, and analytics for every call included.
Ready to let Nabil answer your ghost kitchen's phone?
Every missed call is a missed order. Nabil AI picks up, takes the order, and sends it to your kitchen — so your team stays focused on cooking.