AI phone ordering for cafés & coffee shops — Nabil AI
Large oat milk latte, extra shot, light ice — coffee orders are fast and specific, and your barista doesn't have a free hand to answer the phone. Nabil AI takes the call, captures every drink customization, and sends the order to your counter so it's ready when the customer walks in.
Small tickets mean every order matters — especially the ones you miss
A $6 latte doesn't leave room for missed calls. When a regular calls to pre-order their morning coffee and nobody picks up, they walk into the shop next door. Nabil answers every call and keeps your regulars coming back.
Why cafés & coffee shops use Nabil AI for phone orders
Every milk, syrup, and size choice captured
Oat milk, almond milk, extra shot, light ice, vanilla syrup — Nabil captures every drink customization and reads it back before placing the order. Your barista gets a clear ticket, not a garbled phone scribble.
Pre-orders that skip the line
Callers order ahead and pick up without waiting. The order prints on your counter and is ready when they walk in — faster for them, smoother for your morning rush.
Regulars greeted by name
Nabil recognizes returning callers and greets them by name. It's the personal touch of a neighbourhood café, even when your team is too busy to pick up the phone.
What Nabil AI does for your café
An AI voice agent that takes phone orders through the same checkout as your website.
Answers every call
Nabil picks up your phone line and takes orders conversationally — no hold music, no missed calls, no voicemail.
Handles complex orders
Combos, modifier groups, build-your-own items, delivery zones — your full menu, handled correctly by voice.
Order accuracy
Server-side cart, read-back confirmation, and a quoted-vs-charged alarm catch mistakes before the order is placed.
Prints in your kitchen
Every phone order goes through your existing checkout — Kitchen Order App, WiFi thermal printer, one ticket stream.
Dashboard & analytics
Recording, transcript, and timeline for every call. See conversion rates, revenue, and call trends at a glance.
Multilingual
Nabil detects the caller's language and responds in kind, using your menu's translations.
Knows your regulars
Returning callers are greeted by name with their order history ready for fast reorders.
Transfers to a human
When a caller asks for a person or Nabil can't help, the call transfers to your store instantly.
How it works
Connect your phone line
Forward your existing number or get a new one. Setup takes about one business day.
Nabil takes the call
Nabil greets by your restaurant name, takes the order conversationally, and reads back every item for confirmation.
The order prints in your kitchen
Phone orders go through the same checkout as your website — Kitchen Order App, thermal printer, one dashboard.
Frequently asked questions
Can Nabil handle complex drink customizations?
Yes — milk type, syrup flavours, shot count, ice level, and drink size are all captured as part of the order and confirmed with the caller.
Does it handle food orders too?
Yes — pastries, sandwiches, salads, whatever's on your menu. Nabil takes drink and food orders together in the same call.
Will returning customers be recognized?
Yes — Nabil recognizes returning callers by their phone number and greets them by name, with their order history available for fast reorders.
What does Nabil AI cost?
US$0.50 per minute (billed by the second) with a US$249.99 monthly minimum. Recordings, transcripts, and analytics for every call included.
Ready to let Nabil answer your café's phone?
Every missed call is a missed order. Nabil AI picks up, takes the order, and sends it to your kitchen — so your team stays focused on cooking.