AI phone ordering for fast casual restaurants — Nabil AI
Fast casual is built on customization — build your bowl, pick your protein, choose your toppings. Those orders work great on a screen, but they're a nightmare to take by phone when your team is making 50 bowls an hour. Nabil AI answers the call and walks customers through every choice, the same way your counter would, and sends the order to your kitchen.
Your build-your-own model doesn't translate well to phone calls
On a screen, choosing a base, protein, toppings, and sauce takes 30 seconds. On the phone, it takes 3 minutes and your staff member has to walk through every step while the lunch line grows. Nabil does that walk-through conversationally, freeing your team for the people in front of them.
Why fast casual restaurants use Nabil AI for phone orders
Build-your-own, step by step, by phone
Base, protein, toppings, sauce, extras — Nabil walks callers through your build-your-own menu the same way your counter staff would, capturing every choice and reading it back before placing the order.
Lunch-rush phone orders without pulling staff
Your team is making bowls, wrapping burritos, and serving the line. Nabil answers the phone so nobody has to stop what they're doing. Orders still print on your thermal printer the moment they're placed.
Phone and digital orders in one system
Every phone order enters the same checkout as your app and website orders. Kitchen Order App, thermal printer, dashboard — one stream. You can see every call's recording and transcript alongside the order.
What Nabil AI does for your fast casual restaurant
An AI voice agent that takes phone orders through the same checkout as your website.
Answers every call
Nabil picks up your phone line and takes orders conversationally — no hold music, no missed calls, no voicemail.
Handles complex orders
Combos, modifier groups, build-your-own items, delivery zones — your full menu, handled correctly by voice.
Order accuracy
Server-side cart, read-back confirmation, and a quoted-vs-charged alarm catch mistakes before the order is placed.
Prints in your kitchen
Every phone order goes through your existing checkout — Kitchen Order App, WiFi thermal printer, one ticket stream.
Dashboard & analytics
Recording, transcript, and timeline for every call. See conversion rates, revenue, and call trends at a glance.
Multilingual
Nabil detects the caller's language and responds in kind, using your menu's translations.
Knows your regulars
Returning callers are greeted by name with their order history ready for fast reorders.
Transfers to a human
When a caller asks for a person or Nabil can't help, the call transfers to your store instantly.
How it works
Connect your phone line
Forward your existing number or get a new one. Setup takes about one business day.
Nabil takes the call
Nabil greets by your restaurant name, takes the order conversationally, and reads back every item for confirmation.
The order prints in your kitchen
Phone orders go through the same checkout as your website — Kitchen Order App, thermal printer, one dashboard.
Frequently asked questions
Can Nabil walk through a build-your-own menu?
Yes — Nabil follows your menu structure step by step: base, protein, toppings, sauce, extras. Each choice is captured and the full build is read back for confirmation.
What if a caller wants to order for multiple people?
Nabil handles multi-item orders naturally — it takes each item one at a time, confirms it, then asks 'anything else?' until the order is complete.
How do phone orders appear in the kitchen?
They go through the same checkout system as online orders — ring on your Kitchen Order App and print to your thermal printer.
What does Nabil AI cost?
US$0.50 per minute (billed by the second) with a US$249.99 monthly minimum. Recordings, transcripts, and analytics included.
Ready to let Nabil answer your fast casual restaurant's phone?
Every missed call is a missed order. Nabil AI picks up, takes the order, and sends it to your kitchen — so your team stays focused on cooking.